Support

Last updated: June 29, 2026

Forgd is built and supported by one person — Bryce Harr. The fastest way to reach a human is email; expected response time is usually within one business day.

Email: [email protected]
Please include your iOS version, the app version (Profile → About), and a brief description. Screenshots and screen recordings are extremely helpful.

Account

How do I delete my account?

You can delete your account and all server-side data at any time, directly from the iOS app:

  1. Open Forgd on your iPhone.
  2. Go to Profile → Settings → Delete Account.
  3. Confirm the action by typing the word shown on screen.

Deletion is immediate and complete: your account record, all your synced data (workouts, nutrition entries, body measurements), every row a connected trainer had access to, your refresh tokens, your APNs device token, your form-check videos, and your progress photos are all wiped. There is no waiting period and no recovery — please make sure you've exported anything you want to keep first.

If you can't sign in to delete from inside the app, email [email protected] from the address tied to your account and we'll process the deletion within one business day.

I can't sign in

Most sign-in problems fall into one of three buckets:

  • Forgot password (email/password accounts) — tap Forgot password? on the sign-in screen. We email a single-use link that expires after about an hour; check spam if you don't see it within a minute, and request a new one if it's stale.
  • Sign in with Apple loop — open iOS Settings → your Apple ID → Sign in with Apple → Forgd → Stop Using Apple ID, then sign in fresh. Your data persists in your Forgd account and reattaches.
  • Email verification pending — newly-created email accounts must confirm via the link we send before some features unlock. Tap Resend verification on the Profile screen.

If none of those work, email us with the email address you tried and roughly when you signed up — we'll diagnose from the backend logs.

Subscription & billing

How do I cancel my subscription?

Forgd Premium is billed by Apple, not by us — Apple owns the cancellation flow:

  1. Open iOS Settings.
  2. Tap your Apple ID at the top → Subscriptions.
  3. Tap Forgd → Cancel Subscription.

Cancellation takes effect at the end of the current billing period. Until then, Premium features remain active.

How do I restore purchases?

Open Profile → Subscription → Restore Purchases. This re-checks Apple's record of your active entitlements and re-unlocks Premium on this device. Always restore before contacting us about a missing subscription — it resolves the vast majority of cases.

Refunds

Refund requests for App Store subscriptions go through Apple, not Forgd. Visit reportaproblem.apple.com and select the Forgd charge. If Apple denies a refund you believe is justified, email us and we'll write a supporting note for your re-appeal.

Trainers

How do I connect with a trainer?

Trainers using Forgd give clients a 6-character invite code. In the app, go to Profile → Connect a Trainer, enter the code, and choose which scopes (workouts, nutrition, body data, photos, messages, check-ins) you want to share. You can change scopes any time, and you can disconnect any time — disconnect is one tap and immediate.

What does my trainer see?

Only the scopes you explicitly grant. The Privacy Policy (Section 1.8) lists exactly what flows to the backend per scope. Form-check videos are an exception: they're hard-deleted from our servers when you disconnect.

I'm a coach — how do I list as a trainer?

Apply at /trainers or email [email protected]. We're vetting onboarding manually for the first cohort.

Device & data

Apple Health permissions

Forgd reads workouts, heart rate, weight, and a handful of activity metrics, and writes workout sessions and water intake back so your Activity rings stay accurate. You can change any individual permission at iOS Settings → Health → Data Access & Devices → Forgd. The app degrades gracefully if you deny a category.

Apple Watch

The Forgd Watch companion mirrors HealthKit workouts and (when your trainer is watching live) streams heart-rate samples to the iPhone over WatchConnectivity. Install it from the Watch app on your iPhone — it ships in the same bundle as Forgd for iPhone.

Notifications

Forgd sends pushes for: trainer assignments, incoming messages, meal-plan reschedules, form-check annotations, the Sunday-evening weekly check-in reminder, and rest-timer / workout-reminder alerts. Toggle any of these in iOS Settings → Notifications → Forgd. You can also turn off the in-app categories from Profile → Notifications.

Cross-device sync

Workouts, nutrition entries, body measurements, and progress photos sync to your private Forgd account, so they're there when you sign in on another device — encrypted in transit and at rest (see the Privacy Policy). If sync feels stuck, confirm you have an internet connection and are signed in, then reopen the app.

Bugs & feature requests

Email [email protected]. For bugs, a screen recording of the steps that triggered the issue is gold. For feature requests, tell us the underlying job-to-be-done — that's far more useful than a fully-specified UI proposal.

  • Privacy Policy
  • Terms of Service
  • Forgd is not a medical device. The metrics, suggestions, and trainer-shared data shown in the app are informational, not medical advice. If you have any health concern, consult a licensed physician.

Still stuck? Email [email protected]. One human reads every message.